SMS ORDER    +6012-6899 772
+6017-3988 200

 SMS ORDER    +6012-6899 772
+6017-3988 200

HELP/FAQ

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HOW TO ORDER? 

Simple 4 steps 

  1. Log in/Sign up account if you haven't. Register
  2. Add your favourite items into shopping cart
  3. Check out shopping cart until you get an Order No.xxxx
  4. Proceed payment within 3 days and notify us after payment made~ Done!

    (If you still have problem on buying our products, please click th link below)
    http://sextoysoss.com/en_store/how-to-buy-sex-toy

Please Notify Us Your Order Payment details (Order No, Bank & Amount) Via SMS or Email.


Q : WHAT IS THE ESTIMATE TIME TO RECEIVE MY PARCEL? 

A : For POSLAJU : 
     All orders' payment done before 3PM (Mon-Fri),Parcel will be sent on the same day & you shall receive within 1-2 working days.
     Singapore - 1-2 Working Days
     Australia - 2-3 Working Days
     New Zealand - 2-3 Working Days
     Others - 3-4 Working Days

     For Cash On Delivery :
     
Order which made before 3.00pm daily with complete details will be posted on the same day, you are able to receive on the same day.
     Order which made after 3.00pm daily with complete details will be posted on the next day, you are able to receive on the next day. 

 

Q : Are prices displayed included postal fee? 

A : Prices displayed are excluding postal fee, buyers need to pay the postal fee separately (Please refer to Shipping and Returns)

  •      West Malaysia ~ Buy more than Rm120.00 free postage
  •      East Malaysia  ~ Buy more than Rm180.00 free postage

 

Q : WILL ANYONE KNOW WHAT AM I BUYING? 

A : All products are shipped discreetly in a nondescript plain package or box with absolutely no indication as to the contents. 
     There's absolutely no way of telling what's inside the parcel or who the sender is. Your purchase is kept 100% secret from 
     nosy neighbours and prying postmen.

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Q : WHAT IF I HAVE DIFFICULTIES IN DOING PURCHASE IN THIS WEBSITE?

A : You can always seek assistance from our customer service, we will help you in how to use our system easily and effectively.Contact Us 

      Welcome phone order. Please provide us the below information : 

  1. Product Code that you want to order
  2. Quantity that you want to order 
  3. Receiver address
  4. Receiver name
  5. Receiver Contact


Q : WHAT IF I WAS NOT AROUND TO ACKNOWLEDGE WHEN THE PARCEL ARRIVED?

A : If there is nobody around at your given address to acknowledge the parcel, courier agent will either leave a notice in your mail box or contact at your given number for further arrangement.


Q : WHAT IF MY PARCEL IS STILL NOT ARRIVE AFTER 3 WORKING DAYS? 

A : Delivery to major towns within Malaysia will normally takes 1 - 2 working days. However, we do not guarantee on the 
     delivery days as this is not under our control. Please let us know if you do not receive any parcel on the 3rd day 
     (It will takes longer time to reach somewhere which is out of town). We will be more than happy to assist you in tracking on your parcel.

 

Q : DO WE PROVIDE CASH ON DELIVERY (C.O.D) SERVICES? 

A : COD services is available in Kuala Lumpur, Selangor with extra charges.
     For any further enquiries, please click here

     

Q : AM I GUARANTEED TO RECEIVE THE PACKAGE? 

A : No worries! 100% Safe & Guaranteed as we are professional seller for 5 years, commitment is one of our team spirit. 
     We spent a lots on starting a website, videos under of our products were all 100% captured by our team, and this is 
     much proven that we are reliable. Even we did provide Cash on delivery service, Please rest assure to purchase. 
     
Our store photos are below:

     

4f84283491711aaaa-1-480x640-.jpg  4f8427d1ec0cbadadadadad-640x480-.jpg  4f842889f35b4sssss-640x480-.jpg  4f842932170b2fghj-480x640-.jpg

Worry about 'payment made but no goods received' or 'item received is not the same with attractive images in website'? We can guarantee that what you see is what you get but variation in colors may occur due to different monitor display settings. Furthermore, we are the only sex toys online retailing company which provide recorded videos by our house designer (displayed under product image) to guide and show quality of products. Images of our store as shown as above are to prove the existence and realistic of our company (we are the only one who exposed images of our store,WE ARE NOT CHEATING). Beware with illegitimate and fraud websiteexpecially sex toys online shop before purchase!!! With images and videos given, if you are still doubting on it, I supposed you should not even purchase from other website, never know if they are cheating as they do not even have any proves such as videos as what have shown like us. Never know if they are selling imitation or low quality products as they do not show any videos for you to WATCH and COMPARE but only shows photos which can be downloaded at anywhere. We hope that evidences as above are able to convince our valued customers and we put efforts on videos to create a healthier and safer online retail website!

Note : 

Dear valued customers, there are lots of fraud sex toys online retail websites around no matter how attractive is the website! BEWARE.

 

 

Q : PRODUCT WARRANTY 

A : SextoySOS will check all products and ensure that they are in good condition before we deliver to you. 
     However, we do provide 3 days warranty after you received the goods.

Q : RETURNS 

A : If you found of any defective product, kindly contact 012-6899 772/017-3988 200 before return the parcel by courier services.
     Kindly find the terms and conditions of Returns from here : Click here

 

Q : More information about SextoySOS's products?

A : All products sold in our website have their own functionality specification and videos.
     You may contact us for further specific details.

     

Q : WHAT IF PRODUCT THAT I BOUGHT IS OUT OF STOCK AFTER PAYMENT IS DONE?  

A : You can make payment immediately once you have submitted your order and notify us,99.9% of our products displayed in our website are available as we control our inventory from time to time. For items that are sold out, buyer can request to send out available items first, extra payment can be use to change other item or use for next purchase (store credit) or 100% refund in a day time. Regular customers can also deposit an amount of money in your account, we will deduct from your account when you make purchase and can send out your goods in the shortest time (store credit).

 

Q : What should I do in order to get my goods as soon as possible? 

A : You may register an account to place your orders and proceed to checkout for payment immediately. Or you may place your 
     order through sms/ call/ live chat and proceed with payment immediately. Remember to notify once the payment is done. 
     If the payment is done before 3.00pm, goods will be send on the same day.

 

WHY BUY FROM US? 

  • Discreet, fast & secure services! All SextoySOSS products are shipped to you in plain & secured packaging. 
    We endeavour to ship all orders in the same day, if payment confirmed before 12pm. (Except Sunday & Public Holiday)
     
  • We have our own independent website and system, not selling in blogs or any social networks such as Friendsters, Blog and etc, 
    it's more convenient for your online shopping.
  • We are officially registered company, thus more reliable
  • As full time seller, you can get contact with us easily
  • All stocks are QC DONE before sending out
  • New stocks coming in every month, very frequent :), so it has more choices for you!
  • We have aggressive team to work on our website for a better and better one!


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WHAT IF I STILL HAVE ANY QUESTION? 

If you still have any questions, please do not hesitate to Contact Us through SMS / Email anytime! Thanks for your visit and support!

SextoySOSS hereby thank you & appreciate a lots for your coorperation, we wish everyone of you have a wonderful deal with SextoySOSS!